At PixelDots, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including web development, UI/UX design, content writing, and brand design.
Scope of the Policy
This Privacy Policy applies to all information collected through our website, PixelDots, and any related services, sales, marketing, or events. By accessing or using our services, you agree to the terms and conditions of this Privacy Policy.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not agree with the terms, please do not use our services.
Scope of the Policy
For the purposes of this Privacy Policy:- Personal Data: refers to any information that relates to an identified or identifiable individual.
- Non-Personal Data: refers to information that cannot be used to identify a specific individual.
- Cookies: are small files stored on your device (computer or mobile device) that help us improve your experience on our website.
Acknowledgment and Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. You also consent to the collection, use, and sharing of your information as described in this policy. If we make any significant changes to this policy, we will notify you through our website or via email.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
PixelDots Email: contact@PixelDots.io
Phone: +971 52 797 4965
Address: United Arab Emirates, Abu Dhabi
This introduction provides a clear and concise overview of your privacy policy, setting the stage for the more detailed sections that follow.
Personal Information
We collect personal information that you provide to us directly when you use our services. This includes:- Account Information: Name, email address, phone number, and mailing address.
- Communications: Any information you provide when you contact us, including customer support inquiries and feedback.
Non-Personal Information
We also collect non-personal information that cannot be used to identify an individual. This includes:- Usage Data: Information about how you interact with our website and services, such as the pages you visit, the time spent on those pages, and other usage statistics.
- Technical Data: Information about your device and internet connection, including IP address, browser type and version, operating system, and platform.
Cookies and Tracking Technologies
We also collect non-personal information that cannot be used to identify an individual. This includes:- Cookies: Small data files stored on your device that help us recognize you and remember your preferences.
- Analytics Tools: Tools like Google Analytics that help us understand website traffic and usage patterns.
Information from Third Parties
We may receive information about you from third parties, such as:- Social Media Platforms: Small data files stored on your device that help us recognize you and remember your preferences.
- Partners and Affiliates: Information from business partners and affiliates that help us provide our services.
Information Collected Automatically
Some information is collected automatically when you visit our website, including:- Log Files: Information such as your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.
- Device Information: Details about the device you use to access our services, including hardware model and operating system.
Providing and Improving Our Services
We use the information we collect to deliver, maintain, and improve our services. This includes:
- Service Delivery: Using your information to fulfill requests for our web development, UI/UX design, content writing, and brand design services.
- Customer Support: Addressing your inquiries, resolving issues, and providing customer service.
- Service Improvement: Analyzing usage patterns to improve our website’s functionality, design, and user experience.
Communication with Users
We use your information to communicate with you, including:
- Transactional Emails: Sending you confirmations, invoices, technical notices, updates, security alerts, and support messages.
- Promotional Communications: Sending you marketing and promotional emails about our services, special offers, and events. You can opt out of these communications at any time.
Marketing and Promotional Activities
We use your information for marketing purposes, such as:
- Personalized Marketing: Creating targeted marketing campaigns based on your preferences and interactions with our website.
- Advertising: Displaying relevant ads to you on our website and other platforms based on your behavior and preferences.
Personalization and User Experience Enhancement
We use the information to personalize your experience and improve our website’s usability, including:
- Customization: Tailoring content and design to your preferences and behavior.
- User Experience: Enhancing the overall user experience through user feedback and interaction data.
Service-Specific Information Use
We use information specific to the services you engage with, including:
- Web Development: Ensuring the security and performance of websites we develop.
- UI/UX Design: Analyzing user interaction data to create intuitive and user-friendly designs.
- Content Writing: Maintaining confidentiality and originality in the content we produce.
- Brand Design: Protecting your design preferences and intellectual property.
Legal and Regulatory Compliance
We use your information to comply with legal obligations, including:
- Compliance: Adhering to applicable laws, regulations, and industry standards.
- Protection: Protecting our rights, privacy, safety, or property, and that of our users and the public.
Business Operations
We use your information for our internal business operations, including:
- Administration: Managing our business, including analyzing and improving our business processes.
- Reporting: Generating data reports for internal analysis and business strategy development.
By understanding how we use your information, you can make informed decisions about your interactions with PixelDots and the data you share with us.
We share your information with third-party service providers and other entities as necessary to operate our business and deliver our services to you. We will only share your information in accordance with the terms of this Privacy Policy.
Third-Party Service Providers
We share your information with third-party service providers who assist us in delivering our services. These providers are contractually obligated to protect your information and use it solely for the purposes we specify. This includes:
- Hosting and IT Infrastructure: Providers that host our website and support our IT systems.
- Payment Processors: Companies that process payments on our behalf.
- Analytics Providers: Services that help us understand website traffic and usage patterns.
- Marketing Services: Partners that assist in sending marketing communications and conducting promotional activities.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes:
- Compliance: To comply with legal obligations, regulations, or court orders.
- Protection: To protect and defend our rights, property, or safety, as well as those of our users or the public.
- Investigation: In connection with the investigation of illegal activities, suspected fraud, or potential threats.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner or entity. This includes:
- Corporate Transactions: During negotiations and the actual transaction of a merger, acquisition, sale, or other business reorganization.
- Continuation of Services: To ensure continuity of services and business operations under new ownership.
Affiliates and Partners
We may share your information with our affiliates and partners for purposes consistent with this Privacy Policy. This includes:
- Affiliated Companies: Companies that are part of our corporate family.
- Business Partners: Partners with whom we collaborate to provide additional services or enhance our offerings.
Your Consent
We may share your information with your explicit consent. This includes:
- Authorized Sharing: When you authorize us to share your information with third parties for specific purposes.
- Third-Party Services: When you use third-party services integrated with our website and consent to sharing information with them.
Aggregated and De-Identified Information
We may share aggregated or de-identified information that cannot be used to identify you. This includes:
- Statistical Data: Sharing aggregated usage data and trends with partners for research, analysis, and business improvement.
- Market Research: Providing de-identified information to third parties for market research and analysis.
At PixelDots, we take data security seriously and implement a comprehensive approach to safeguarding your personal information.
Security Measures Implemented
We utilize a robust security framework to protect your data. This includes:
- Encryption: We encrypt sensitive information, such as your payment details, using industry-standard encryption technologies to ensure it remains confidential during transmission.
- Access Controls: We restrict access to personal information to authorized personnel only. This ensures your data is accessed solely by those who require it to fulfill their job duties.
- Secure Storage: We store personal information in secure environments that are protected from unauthorized access, tampering, and damage.
Data Breach Protocol
While we strive to maintain a secure environment, no internet transmission or electronic storage method is completely foolproof. In the event of a data breach, we have a well-defined protocol to respond effectively and minimize potential harm:
- Immediate Response: We will take immediate steps to contain the breach and assess its scope.
- Notification: We will notify affected users promptly if their personal information has been compromised. This notification will include details about the nature of the breach and recommended actions to take.
- Investigation: We will conduct a thorough investigation to understand the cause of the breach and implement measures to prevent similar incidents in the future.
User Responsibilities
While we take significant measures to protect your data, you also play a vital role in maintaining security. Here are some steps you can take:
- Password Protection: Use strong, unique passwords for your accounts and change them regularly.
- Vigilance: Be cautious of phishing attempts and suspicious communications that request your personal information.
- Secure Devices: Ensure your devices are protected with up-to-date antivirus software and security patches.
Regular Security Audits
We are committed to continuous improvement and conduct regular security audits to identify and address potential vulnerabilities in our systems. This includes:
- Penetration Testing: We simulate cyberattacks to test the effectiveness of our defenses and identify areas for improvement.
- Compliance Checks: We ensure our security practices comply with relevant laws, regulations, and industry standards.
Third-Party Security
We understand the importance of working with third-party service providers who share our commitment to data security. We take the following steps to ensure the security of your data with our partners:
- Vendor Assessments: We evaluate the security practices of our vendors to ensure they meet our strict standards.
- Data Protection Agreements: We establish contractual obligations with all third-party service providers regarding data protection and confidentiality.
By understanding our data security measures, you can be confident that PixelDots is dedicated to protecting your personal information and maintaining your trust.
At PixelDots, we empower you to control your personal information. We offer you various options to access, update, manage, and delete your data.
Accessing and Updating Personal Information
You have the right to ensure your personal information with us is accurate and up-to-date. Here's how you can manage your information:
- Reviewing Your Information: You can request to review the personal information we hold about you.
- Updating Your Information: If your information changes or is inaccurate, you can request to update or correct it.
- Account Settings: You can directly update your account details through your profile settings on our website.
Opt-Out of Marketing Communications
You have the option to unsubscribe from marketing communications from us. Here are the ways to manage your communication preferences:
- Unsubscribe: You can unsubscribe from our promotional emails by following the unsubscribe link provided in each email.
- Email Preferences: You can manage your communication preferences through your account settings or by contacting us directly.
Cookie Preferences
You have the right to control how cookies are used on your device. Here's how you can manage your cookie settings:
- Cookie Settings: Adjust your browser settings to refuse or accept cookies.
- Opt-Out Tools: Use available opt-out tools, such as the cookie consent banner on our website, to manage your cookie preferences.
Data Portability
We support your right to data portability, allowing you to transfer your data for reuse across different services. Here's how you can exercise this right:
- Requesting Your Data: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Transferring Your Data: You can request that we transfer your personal data to another service provider, where technically feasible.
Deleting Your Information
Under certain circumstances, you have the right to request the deletion of your personal information. Here's how to submit your deletion request:
- Right to Erasure: You can request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
- Deletion Requests: Submit a deletion request by contacting us through the provided contact information in this Privacy Policy.
Restricting Processing
In certain situations, you have the right to request the restriction of processing your personal data. Here's how you can exercise this right:
- Processing Limitations: Requesting that we limit the processing of your personal information if you contest its accuracy, the processing is unlawful, or you need the data for legal claims.
Objecting to Processing
You have the right to object to the processing of your personal data in certain circumstances.
When you request our services and choose bank transfer as the payment method, we collect and process specific information to ensure a smooth transaction.
Bank Transfer Information Collection
To facilitate bank transfers, we collect the following information:
- Account Information: Details about the recipient bank account, including account name, account number, and routing number.
- Invoice Details: Information associated with the invoice, such as invoice number, date, and amount due.
Payment Processing
Bank transfers are initiated manually for our services. Here's how the process works:
- Manual Process: You or your financial institution initiate the bank transfer using the provided bank transfer information.
- Verification: We verify receipt of your payment based on confirmation from our bank or other documentation you provide.
Billing Communications
We may use your contact information for billing-related communication regarding bank transfers. This includes:
- Invoice Notifications: Sending you invoices and related documents via email or other communication channels.
- Payment Reminders: Notifying you of upcoming due dates and providing instructions for completing the bank transfer.
Retention of Billing Information
We retain billing information related to bank transfers only as long as necessary for the purposes outlined in this Privacy Policy. This includes:
- Record Keeping: Maintaining records of invoices and payment confirmations for accounting and tax purposes.
- Customer Support: Providing support and assistance related to billing inquiries and payment processing for bank transfers.
Security of Billing Information
We prioritize the security of your billing information related to bank transfers. Here's how we ensure its protection:
- Confidentiality: Limiting access to billing information to authorized personnel who require it for processing payments.
- Secure Storage: Storing billing information in secure environments protected from unauthorized access and disclosure.
Third-Party Financial Institutions
Bank transfers are processed through third-party financial institutions, such as banks or payment service providers. Here's what to consider regarding these institutions:
- Terms and Conditions: Review the terms and conditions of your financial institution for information about their policies and procedures related to bank transfers.
- Data Handling: Ensure your financial institution handles your payment information securely and in accordance with applicable laws and regulations.
By understanding our billing practices for bank transfers, you can be confident that we handle your payment information with care and comply with relevant privacy regulations.
